We are as proud of your home as you are and we’re as proud of the service that goes with it. We never hide behind small print: this charter describes the standards and service you can expect when you select, reserve, buy and move into a home from Laing Homes.
- Friendly, professional, knowledgeable advice and updates at every stage with helpful, open communication and clear, truthful marketing and advertising.
- Confirmation of the specification and layout of your home and details of all necessary pre-contractual information given to you so that you can make an informed purchasing decision about the home you are buying.
- Clear descriptions of the sales process together with simple details about cancelling a reservation should you no longer wish to buy.
- Health and safety guidance and equipment if you visit the construction area of a development.
- Site manager meeting within 10 days of reservation to meet the person in charge of building your new home.
- Clear and fair contract of sale terms and conditions.
- A familiarisation visit of your home with your Site Manager and Sales Executive before you move-in giving you a room-by-room tour of your home and a demonstration of the appliances and fittings.
- An ‘At Home’ information file with manufacturers’ guarantees, registration details and information about our continuing customer service.
- Courtesy visits within the first week and then again one month after you move in to make sure you have settled in and to resolve any issues.
- Initial 2-year Laing Homes Warranty to cover everything supplied as part of your home from defects through workmanship or materials. Your new home is also covered by the industry regulated 10-year NHBC Buildmark cover.
- 24-hour, 7-day-a-week emergency support from our Customer Assistance Line, with defined response times and a comprehensive customer care package.
- Clear policies for minimising adverse construction impacts on surrounding communities and the natural environment.